Privacy Policy


Nixons Kitchens & Interiors, part of Roundel Manufacturing Limited (RML or We) respects your privacy and is committed to protecting your personal data.

For the purposes of the Data Protection Act 2018, the data controller is Roundel Manufacturing Limited of 5-8 Sedling Road, Wear Industrial Estate, Washington, Tyne & Wear, NE38 9BZ.

In our day to day business activity, we may need to collect information which identifies you as an individual, for example, so that you can take advantage of our products and services or so we can respond to a request or question from you. This privacy notice will inform you about the kinds of personal information we collect, how we look after it, what we use it for and tell you about your privacy rights and how the law protects you.

If you have any questions about this notice, including any requests to exercise your legal rights, please contact us on compliance@roundelkitchens.co.uk or at Compliance, Roundel Manufacturing Limited, 5-8 Sedling Road, Wear Industrial Estate, Washington, Tyne & Wear, NE38 9BZ.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), if you have any concerns about how we collect and use your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so we ask that you contact us in the first instance.


What data we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, title, and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests and feedback.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.


How data is collected

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • make a purchase or enquire about our products
    • subscribe to our newsletter or request other marketing information to be sent to you
    • give us feedback or contact us for any reason
  • Automated technologies or interactions. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.


How we use your data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you or the organisation for which you work.
  • Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.


Why we need your data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a)    Identity

(b)    Contact

Performance of a contract with you



To process and deliver your order including:

(a)    Manage payments, fees and charges

(b)    Collect and recover money owed to us

(a)    Identity

(b)    Contact

(c)     Financial

(d)    Transaction

(e)    Marketing and Communications


(a)    Performance of a contract with you

(b)    Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you, which will include:

(a)    Notifying you about changes to our terms or privacy policy

(b)    Asking you to leave a review or take a survey


(a)    Identity

(b)    Contact

(c)     Profile

(d)    Marketing and Communications

(a)    Performance of a contract with you

(b)    Necessary to comply with a legal obligation

(c)     Necessary for our legitimate interests (to keep our records updated and to study how customers use our products /services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)


(a)    Identity

(b)    Contact

(c)     Technical

(a)    Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b)    Necessary to comply with a legal obligation

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)




If you are an existing or recent customer, your personal information may be used in our legitimate interests to send you details of similar products and services that we offer which we have identified as being of potential interest to you.  This will be in line with the marketing preferences that you indicated when you provided your personal information to us and/or in line with the provisions on consent in the current e-privacy rules (Privacy and Electronic Communications Regulations 2002).

If at any point you would like to opt-out of receiving marketing communications from RML or would like to change the channels (such as email or post) that we use to contact you, please use the unsubscribe function on the communication, or contact us on marketing@roundelkitchens.co.uk or at Marketing, Roundel Manufacturing Limited, 5-8 Sedling Road, Wear Industrial Estate, Washington, Tyne & Wear, NE38 9BZ.

We will not pass your personal data to third parties for marketing purposes unless you have given your consent that it is acceptable to do so.



Our website uses cookies to collect information about how our visitors use our website, for instance which pages visitors go to most often and if they get error messages from web pages.  For more information about cookies used by our website please see our Cookie Policy below.

Where we need to collect personal data by law, or under the terms of an agreement we have with you and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with product or services). In this case, we may have to cancel an order or service you have with us, but we will notify you if this is the case at the time.


Disclosures of your personal data

We may have to share your personal data with third parties, including third party service providers acting as processors based in the UK who provide us with services such as IT cloud and system administration services.

We require all third parties with whom we share your personal data to respect the security of your data and to treat it in accordance with the law. We enter into appropriate written data processing agreements with our third party service providers and do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Other than with our third party service processors we will not share your data with third parties except in specific circumstances including:

  • where required to do so to comply with a legal or regulatory obligation by regulators, government bodies and law enforcement agents or enforce our terms of business
  • if Roundel Manufacturing Limited or substantially all of its assets are acquired by a third party, in which case personal data will be one of the assets acquired by the third party
  • where it is necessary in order to carry out our services to you


Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data
  • object to processing of your personal data
  • request restriction of processing your personal data
  • request transfer of your personal data
  • withdraw consent to processing (note that we usually have other grounds for processing your personal data but if that changes and we process your personal data on the basis of consent, you have the right to withdraw the consent at any time)


In some circumstances the law may allow us to refuse your request.

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you or to exercise any of the rights noted above, please write to compliance@roundelkitchens.co.uk or at Compliance, Roundel Manufacturing Limited, 5-8 Sedling Road, Wear Industrial Estate, Washington, Tyne & Wear, NE38 9BZ.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may be entitled to refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office of a breach where we are legally required to do so.


How long we keep your data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or reporting requirements.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.


Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you require further explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at the following email address compliance@roundelkitchens.co.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


Links to other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.


Changes to this policy and your duty to inform us of changes

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, RML will take reasonable steps to let you know.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Last updated 08 September 2022.




Cookie Policy



By using our website www.nixonskitchens.co.uk you accept the use of cookies in accordance with this cookie policy.

In this document you will find information on what cookies are used on our website and how to reject or delete those cookies if you wish.

If you wish to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies as well as more general information about cookies is also available at www.aboutcookies.org.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they enable a website to recognise a user’s device. More information about cookies can be found at www.aboutcookies.org or www.allaboutcookies.org

Cookies have numerous functions, like allowing the efficient navigation between pages, remembering your preferences, and generally improving user experience of a website.


How Nixons Kitchens use cookies

Cookies allow Nixons Kitchens to recognise devices and collect information about how our visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. Whilst we may collect information about your device, including IP address, we use this information for system administration, to improve how the website works and not to identify individual users.

There are several types of cookies that are used to keep track of information needed by a site user as they travel from page to page within a website.


Cookies on Nixons Kitchens website

Our website uses Google Analytics cookies to measure and analyse visitor information related to our website. For that purpose, your IP address, internet traffic data and data on your browser type and PC are collected using several cookies (_utma, _utmc, _utmb, _utmz), which track the path of visitors through our website and identify returning visitors. Statistics derived from this information help Nixons Kitchens identify how well certain pages and aspects of the site perform, and where we can make improvements to help visitors access the information they need more quickly and with less hassle.

For information on how Google deals with privacy and how this applies to Google Analytics, please click here.

You may opt out of tracking by Google Analytics by clicking here.


How to control cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. The nature of the cookies used on our website means that refusing the setting of cookies from our website should not have an impact on the functionality and your use of the site.

You can also visit the website www.aboutcookies.org for information about cookies and how to delete them.


Cookies that have been set in the past

If you have disabled one or more analytics cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.


Policy review

For the avoidance of doubt, all policies relating to GDPR and/or data protection are not contractually binding on Roundel Manufacturing Limited or Nixons Kitchens and may be withdrawn or amended at any time. They will be under ongoing review and will be replaced with the latest versions accordingly.


Last updated 08 September 2022